Check your incident response capability and plans are set up for success
Title: Cloud Software Company Incident Response Workshop
Objective: Conduct a practical incident response workshop to assess the cloud software company's response capabilities.
Duration: Half a day to one full day, depending on the complexity and number of exercises.
Workshop Structure:
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Introduction:
- Set the context by explaining the importance of incident response and its impact on the company and customers.
- Briefly outline the workshop agenda and objectives.
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Exercise 1: Incident Identification and Reporting
- Present a simulated incident scenario (e.g., suspicious login attempts from multiple locations).
- Participants work in small groups to identify signs of the incident, including potential indicators of compromise (IOCs).
- Each group prepares a brief incident report summarizing their findings.
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Exercise 2: Incident Triage and Classification
- Introduce a different incident scenario (e.g., unusual traffic patterns suggesting a possible DDoS attack).
- Groups triage the incident based on the severity, impact, and urgency of response required.
- Discuss the factors that influenced their classification.
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Exercise 3: Incident Containment and Mitigation
- Provide a new scenario (e.g., a malware outbreak affecting a specific service).
- Groups brainstorm and outline containment strategies to limit the incident's scope and mitigate its impact.
- Discuss different approaches and their potential effectiveness.
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Exercise 4: Communication and Stakeholder Management
- Introduce a communication-focused scenario (e.g., a data breach affecting customer information).
- Each group develops a communication plan, identifying key stakeholders, messaging, and channels.
- Share and discuss the communication strategies.
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Exercise 5: Post-Incident Review and Learning
- Simulate the resolution of a previous exercise's incident.
- Conduct a post-incident review with all participants to discuss the response process, what worked well, and areas for improvement.
- Emphasize the importance of continuous learning and iterative improvement.
Wrap-up:
- Summarize the key takeaways from each exercise and the overall workshop.
- Provide resources and references for further learning about incident response best practices.
- Encourage participants to share their feedback and suggestions for enhancing the company's incident response capabilities.
- Review the Incident Response Plans and make updates with the lessons learned from the exercises